Return Policy

Goodwill return policy

Return Policy

Goodwill Industries of the Southern Piedmont offers a store credit on certain items that are returned within 30 days of purchase. All customers making a return must bring back the original item(s) accompanied by the original receipt(s). All customers returning items must present a state-issued ID at the time of the return. There is a $500 limit on returns within any rolling 12-month period. We do not offer cash refunds.

THESE ITEMS ARE ELIGIBLE TO RETURN FOR STORE CREDIT:

  • Clothing
  • Shoes
  • Electronics
  • All items purchased from our tech store, The GRID

THESE ITEMS ARE NOT ELIGIBLE TO RETURN FOR STORE CREDIT:

  • Furniture
  • Toys
  • New goods
  • Books
  • Housewares

Eligible items purchased from a GISP traditional store (all stores except GW: A Goodwill Boutique, The GRID: Powered by Goodwill and Second Editions: A Goodwill Outlet) can be returned at any GISP traditional store. Items purchased from GW and The GRID must be returned at the store from which they were purchased. We do not offer returns at our outlet stores, Second Editions. If the items were tagged at the time of purchase, the original tags must be on the merchandise in order to complete the return.

Dressing Rooms

To ensure we’re providing a healthy and safe environment for both our team members and shoppers, we’ve decided not to reopen our dressing rooms. We understand that some shoppers may want to try on clothing to see if it’s the right fit, so we’ve extended our return policy. Customers now have up to 30 days to make a return for store credit and can do so at any of our locations in our region, excluding GW: A Goodwill Boutique, The GRID: Powered by Goodwill and our Second Editions outlets.