Maybe that rocker leather jacket from Goodwill wasn’t your style after all. We recognize that some customers may need to exchange previously purchased items on occasion. We offer a store credit if the item is returned within 30 days of purchase and accompanied by the original receipt. We do not offer cash refunds. All customers exchanging items are required to update customer information in our database.

Important update regarding our dressing rooms:

Our top priority is the safety of our team members and customers. We are removing our dressing rooms and utilizing the space to offer additional items for our customers to shop. We understand that customers want the ability to try on clothing to ensure it’s the right fit, so we have extended our exchange policy for our customers’ convenience. Customers now have up to 30 days to make an exchange with a receipt and can do so at any of our locations in our region, excluding GW: A Goodwill Boutique, our Second Editions outlet and The GRID: Powered by Goodwill.

The following items ARE eligible to exchange for store credit:

  • Clothing
  • Shoes
  • Electronics

The following items ARE NOT eligible to exchange for store credit:

  • Furniture
  • Toys
  • New goods
  • Books
  • Housewares

To receive a store credit:

  • A valid sales receipt must be presented at the time of exchange.
  • Exchanges can be made at any Goodwill Industries of the Southern Piedmont Store (excluding our specialty stores – GW, Second Editions and The GRID).
  • Original tags must be on the merchandise.
  • A store credit is eligible within 30 days of original purchase.
  • We do not offer cash refunds.

Return policy for Second Editions (Goodwill outlet):

All items are sold AS IS. No refunds or exchanges.

Return policy for The GRID: 

We offer a store credit rather than a cash refund for any items returned with an original receipt. All customers exchanging items are required to update customer information in our database. How to receive a store credit at The GRID:

  • A valid sales receipt must be presented at the time of exchange.
  • Exchanges must be completed at the store where the items were purchased.
  • Original tags must be on the merchandise.
  • A store credit is eligible within the noted time frame from original purchase:
    • 7 days on all computer and laptop power supplies, mice, memory and keyboards
    • 7 days on video games (must be defective)
    • 14 days on printers and game systems
    • 30 days on computer systems
  • There is an exchange limit of $500 per customer per year.
  • WE DO NOT OFFER CASH REFUNDS.