Return Policy

We offer a store credit on certain items if the items are returned within 30 days of purchase and accompanied by the original receipt. We do not offer cash refunds. All customers exchanging items are required to update customer information in our database.

The following items ARE eligible to exchange for store credit:

  • Clothing
  • Shoes
  • Electronics

The following items ARE NOT eligible to exchange for store credit:

  • Furniture
  • Toys
  • New goods
  • Books
  • Housewares

To receive a store credit:

  • A valid sales receipt must be presented at the time of exchange.
  • Exchanges can be made at any Goodwill Industries of the Southern Piedmont Store (excluding our specialty stores – GW, Second Editions and The GRID).
  • Original tags must be on the merchandise.
  • A store credit is eligible within 30 days of original purchase.
  • We do not offer cash refunds.

Dressing Rooms

To ensure we’re providing a healthy and safe environment for both our team members and shoppers, we’ve decided not to reopen our dressing rooms. We understand that some shoppers may want to try on clothing to see if it’s the right fit, so we’ve extended our return policy. Customers now have up to 30 days to make a return for store credit and can do so at any of our locations in our region, excluding GW: A Goodwill Boutique, our Second Editions outlet and The GRID: Powered by Goodwill.

Return Policy for Second Editions

At Goodwill’s outlet store, Second Editions, all items are sold as is, and we do not offer returns or exchanges.

Return Policy for The GRID 

At Goodwill’s tech store, The GRID, we offer a store credit rather than a cash refund for any items returned with an original receipt. All customers exchanging items are required to update customer information in our database. How to receive a store credit at The GRID:

  • A valid sales receipt must be presented at the time of exchange.
  • Exchanges must be completed at the store where the items were purchased.
  • Original tags must be on the merchandise.
  • A store credit is eligible within the noted time frame from original purchase:
    • 7 days on all computer and laptop power supplies, mice, memory and keyboards
    • 7 days on video games (must be defective)
    • 14 days on printers and game systems
    • 30 days on computer systems
  • There is an exchange limit of $500 per customer per year.
  • WE DO NOT OFFER CASH REFUNDS.