Return Policy
We want you to shop with confidence. Please review our full return policy below, as return eligibility and procedures may vary by store location.
Goodwill Industries of the Southern Piedmont offers store credit on certain items that are returned within 30 days of purchase. All returns require the original item(s), original receipt(s), original tag(s) attached, and a Shopify account including name and phone number for return tracking and verification.
We do not offer cash refunds.
THESE ITEMS ARE ELIGIBLE TO RETURN FOR STORE CREDIT:
- Clothing
- Shoes
- Electronics
- All items purchased from our tech store, The GRID
THESE ITEMS ARE NOT ELIGIBLE TO RETURN FOR STORE CREDIT:
- Furniture
- Toys
- Books
- Housewares
- New goods
Eligible items purchased from a GISP traditional store (all stores except GW: A Goodwill Boutique, The GRID: Powered by Goodwill, Rewind: A Goodwill Record & Media Store, and Second Editions: A Goodwill Outlet) can be returned at any GISP traditional store. Items purchased from GW and The GRID must be returned at the store from which they were purchased. We do not offer returns at our media store, Rewind, or our outlet stores, Second Editions. If the items were tagged at the time of purchase, the original tags must be on the merchandise in order to complete the return.
DRESSING ROOMS
To ensure we’re providing a healthy and safe environment for both our team members and shoppers, we’ve decided to close our dressing rooms. We understand that some shoppers may want to try on clothing to see if it’s the right fit, so we’ve extended our return period. Customers now have up to 30 days to make a return for store credit.
TEMPORARY RETURN POLICY UPDATE
Starting August 9, 2026, select stores will begin piloting a new tagging system.
Three traditional stores will begin tagging clothing on August 9, 2026. During the tagging pilot, tagged items purchased at one of these three stores can only be returned at one of these three stores and must have the original tag(s) still attached:
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- Lancaster store (1142 Hwy 9 Bypass W)
- Lincolnton store (510 Vaughn Way)
- Ballantyne-East store (8622 Camfield St.)
Starting September 1, 2026, all eligible items purchased at Lancaster, Lincolnton, or Ballantyne – East will only be accepted for a return if they have the original tag(s) still attached. Starting then, no untagged items will be accepted for a return at these three stores.
Additionally, two specialty stores will begin tagging all clothing on August 9, 2026. Items purchased at a boutique can only be returned at a boutique and must have the original tag(s) still attached:
- GW: A Goodwill Boutique – LoSo (3609 South Blvd.)
- GW: A Goodwill Boutique – Ballantyne-East (8622 Camfield St.)
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Once our new tagging system is rolled out to the rest of our retail stores, you’ll be able to return items purchased from Lancaster, Lincolnton, and Ballantyne – East at any of our other retail locations, excluding our tech store (The GRID), our boutiques (GW), and our outlets (Second Editions).