Goodwill’s tuition-free IT Support Specialist training program is designed to prepare participants for mid-level tech support roles. In this 12-week program, participants will gain proficiency in technical skills such as hardware, operating systems, networking, mobile devices, security, troubleshooting, virtualization and cloud computing. They will also develop customer service skills and learn documentation practices. Additionally, the program focuses on professional development and career readiness, providing guidance on resume building, interview preparation and job search strategies.

Upcoming Training Dates

Application Period Assessments Interview & Selection Training Dates
April 26 – May 20

May 9 (10 – 11 a.m. & 2 – 3 p.m.)

May 21 (10 – 11 a.m. & 2 – 3 p.m.)

May 22 – 23 June 24 – September 13

Information Sessions

Attending an information session is mandatory to initiate the application process for the IT Support Specialist training program. At the information session, you’ll learn more about the program, the application process, Goodwill’s wraparound services, the IT support career field, salary expectations and more. You only need to attend one session.

Date Time Location Sign-Up Link
May 7 2 p.m.

Virtual via Zoom

Meeting ID: 690 513 6614

Sign up here
May 14 2 p.m.

Virtual via Zoom

Meeting ID: 690 513 6614

Sign up here
May 16 10 a.m. In person: Goodwill Opportunity Campus Sign up here

Program Timeframe

Goodwill’s IT Support Specialist training program lasts 12 weeks (about three months). This is a hybrid (virtual and in-person) program. You must attend all program dates as scheduled.

Days of the Week Location Time
M Virtual 10 a.m. – 3 p.m.
T, W, Th In person: Goodwill Opportunity Campus 10 a.m. – 3 p.m.
F Self-directed lab  9 a.m. – 5 p.m.

Program Details

To learn more about this program’s objectives, topic outline, grading rubric, instructors and more, download the course syllabus

Certification Opportunities

The IT Support Specialist training program offers certification opportunities in CompTIA A+ and Microsoft Certified: Fundamentals, along with real-world applications through hands-on projects and case studies.


To apply to Goodwill’s IT Support Specialist training program, you must:

  • be 18 or older.
  • have a high school diploma/equivalent or higher.
  • have a passion for technology.
  • be dedicated to job placement immediately upon graduation.
  • have reliable transportation.
  • commit to full time training (30 hours per week) + study time (20+ hours per week)
  • have basic computer knowledge.

An assessment will validate skills, and all candidates must complete an interview and selection process for consideration. You’ll only be officially selected upon receiving a confirmation email from Goodwill University.

Requirements for Completion

To successfully complete Goodwill’s IT Support Specialist training program, you must:

  • have no more than three (3) absences
  • complete all program assignments, projects and activities.
  • complete all Goodwill University, Career Navigation and Employer Engagement assignments, projects and activities.
  • CompTIA A+ Certification exam.

      Related Career Information

      To find out more information about potential careers, trends, wages and benefits for those that complete this course, visit

      Wraparound Services

      When you take one of our training programs, you get the added benefit of working with several of our teams to make sure you are fully prepared to take the next step and land a job! These teams are:

      • Goodwill University team: offers the training program, and monitors course grades, attendance and other supporting activities.
      • Career Navigation team: each participant will be assigned a career navigator who provides ongoing career coaching and employability skills training such as help developing your resume, crafting an elevator pitch, preparing for a job interview and more.
      • Employer Engagement team: provides mock interview and employment assistance to all program participants by partnering with employers to facilitate employer-led training, job site tours, hiring events and direct job placements.

      How to Apply

        • If you’re interested in this program and you live within our service area, fill out our application form then follow the prompts to schedule a virtual appointment.
        • If you’re unable to reserve a virtual appointment during the application period, you must come to one of our career centers in person to apply.
        • We accept walk-ins at all of our career centers.

        Still Have Questions?

        If you still have questions about our training programs, complete our training inquiry form, and someone on our team will be in touch with you soon! Please note: this is NOT the application form but simply an inquiry form for those who have any preliminary questions.