Goodwill’s tuition-free IT Support Specialist training program is designed to prepare participants for mid-level tech support roles. In this 12-week program, participants will gain proficiency in technical skills such as hardware, operating systems, networking, mobile devices, security, troubleshooting, virtualization and cloud computing. They will also develop customer service skills and learn documentation practices. Additionally, the program focuses on professional development and career readiness, providing guidance on resume building, interview preparation and job search strategies.
Upcoming Training Dates
| Application Period |
Assessments |
Interview & Selection |
Training Dates |
| December 20 |
January 14 (10 – 12 & 2 – 3)
January 15 (10 – 12 & 2 – 3)
|
January 21 & 22 |
February 10 – May 5 |
Information Sessions
Attending an information session is mandatory to initiate the application process for the IT Support Specialist training program. At the information session, you’ll learn more about the program, the application process, Goodwill’s wraparound services, the IT support career field, salary expectations and more. You only need to attend one session.
| Date |
Time |
Location |
| January 2 |
2 p.m. |
Virtual via Zoom
|
| January 6 |
10 a.m. |
Virtual via Zoom
|
| January 9 |
10 a.m. |
Virtual via Zoom
|
Program Timeframe
Goodwill’s IT Support Specialist training program lasts 12 weeks (about three months). This is a hybrid (virtual and in-person) program. You must attend all program dates as scheduled.
| Days of the Week |
Location |
Time |
| M |
Virtual |
10 a.m. – 3 p.m. |
| T, W, Th |
In person: Goodwill Opportunity Campus |
10 a.m. – 3 p.m. |
| F |
Self-directed lab |
9 a.m. – 5 p.m. |
Program Details
To learn more about this program’s objectives, topic outline, grading rubric, instructors and more, download the course syllabus.
Certification Opportunities
The IT Support Specialist training program offers certification opportunities in CompTIA A+ and Microsoft Certified: Fundamentals, along with real-world applications through hands-on projects and case studies.
Prerequisite
To apply to Goodwill’s IT Support Specialist training program, you must:
- be 18 or older.
- have a high school diploma/equivalent or higher.
- have a passion for technology.
- be dedicated to job placement immediately upon graduation.
- have reliable transportation.
- commit to full time training (30 hours per week) + study time (20+ hours per week)
- have basic computer knowledge.
An assessment will validate skills, and all candidates must complete an interview and selection process for consideration. You’ll only be officially selected upon receiving a confirmation email from Goodwill University.
Requirements for Completion
To successfully complete Goodwill’s IT Support Specialist training program, you must:
- have no more than four (4) absences
- complete all program assignments, projects and activities.
- complete all Goodwill University, Career Navigation and Employer Engagement assignments, projects and activities.
- Passing the CompTIA A+ and Microsoft 365 Fundamentals exams.
Related Career Information
To find out more information about potential careers, trends, wages and benefits for those that complete this course, visit www.onetonline.org.
Wraparound Services
When you take one of our training programs, you get the added benefit of working with several of our teams to make sure you are fully prepared to take the next step and land a job! These teams are:
- Goodwill University team: offers the training program, and monitors course grades, attendance and other supporting activities.
- Career Navigation team: each participant will be assigned a career navigator who provides ongoing career coaching and employability skills training such as help developing your resume, crafting an elevator pitch, preparing for a job interview and more.
- Employer Engagement team: provides mock interview and employment assistance to all program participants by partnering with employers to facilitate employer-led training, job site tours, hiring events and direct job placements.
- Family Stability team: helps participants address factors beyond employment – such as food, healthcare, transportation, rent and utilities – through the coordination of crisis intervention services.
How to Apply
If you’re interested in this program and you live within our service area, fill out this interest form and someone will be in touch with you.
Still Have Questions?
If you still have questions about our training programs, complete our training inquiry form, and someone on our team will be in touch with you soon! Please note: this is NOT the application form but simply an inquiry form for those who have any preliminary questions.
