IT Support Specialist Training – Concord

Goodwill’s tuition-free IT Support Specialist training program is now offered in Concord! This 12-week program is designed to prepare participants for mid-level tech support roles. Participants will gain proficiency in technical skills such as hardware, operating systems, networking, mobile devices, security, troubleshooting, virtualization and cloud computing. They will also develop customer service skills and learn documentation practices. Additionally, the program focuses on professional development and career readiness, providing guidance on resume building, interview preparation and job search strategies.

Upcoming Training Dates

We are currently finalizing our 2025 program calendar, so please check back soon for details!

Information Sessions

We are currently finalizing our 2025 program calendar, so please check back soon for details!

Program Timeframe

Goodwill’s IT Support Specialist training program lasts 12 weeks (about three months). This is a hybrid (virtual and in-person) program. You must attend all program dates as scheduled.

Program Details

To learn more about this program’s objectives, topic outline, grading rubric, instructors and more, download the program syllabus. 

Certification Opportunities

The IT Support Specialist training program offers certification opportunities in CompTIA A+ and Microsoft Certified: Fundamentals, along with real-world applications through hands-on projects and case studies.

Prerequisite

To apply to Goodwill’s IT Support Specialist training program, you must:

• be 18 or older.
• have a high school diploma/equivalent or higher.
• have a passion for technology.
• be dedicated to job placement immediately upon graduation.
• have reliable transportation.
• commit to full time training (30 hours per week) + study time (20+ hours per week)
• have basic computer knowledge.

An assessment will validate skills, and all candidates must complete an interview and selection process for consideration. You’ll only be officially selected upon receiving a confirmation email from Goodwill University.

Wraparound Services

When you take one of our training programs, you get the added benefit of working with several of our teams to make sure you are fully prepared to take the next step and land a job! These teams are:

• Goodwill University team: offers the training program, and monitors course grades, attendance and other supporting activities.
• Career Navigation team: each participant will be assigned a career navigator who provides ongoing career coaching and employability skills training such as help developing your resume, crafting an elevator pitch, preparing for a job interview and more.
• Employer Engagement team: provides mock interview and employment assistance to all program participants by partnering with employers to facilitate employer-led training, job site tours, hiring events and direct job placements.
• Family Stability team: helps participants address factors beyond employment – such as food, healthcare, transportation, rent and utilities – through the coordination of crisis intervention services.

Requirements for Completion

To successfully complete Goodwill’s IT Support Specialist training program, you must:

• have no more than three (3) absences
• complete all program assignments, projects and activities.
• complete all Goodwill University, Career Navigation and Employer Engagement assignments, projects and activities.
• CompTIA A+ Certification exam.