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Return Policy

Goodwill Industries of the Southern Piedmont offers a store credit on certain items that are returned within 30 days of purchase. All customers making a return must bring back the original item(s) accompanied by the original receipt(s). All customers returning items must present a state-issued ID at the time of the return. There is a $500 limit on returns within any rolling 12-month period. We do not offer cash refunds.

THESE ITEMS ARE ELIGIBLE TO RETURN FOR STORE CREDIT:

  • Clothing
  • Shoes
  • Electronics
  • All items purchased from our tech store, The GRID

THESE ITEMS ARE NOT ELIGIBLE TO RETURN FOR STORE CREDIT:

  • Furniture
  • Toys
  • Books
  • Housewares
  • New goods

Eligible items purchased from a GISP traditional store (all stores except GW: A Goodwill Boutique, The GRID: Powered by Goodwill, GW Rewind and Second Editions: A Goodwill Outlet) can be returned at any GISP traditional store. Items purchased from GW, The GRID and GW Rewind must be returned at the store from which they were purchased. We do not offer returns at our outlet stores, Second Editions. If the items were tagged at the time of purchase, the original tags must be on the merchandise in order to complete the return.

DRESSING ROOMS

To ensure we’re providing a healthy and safe environment for both our team members and shoppers, we’ve decided to close our dressing rooms. We understand that some shoppers may want to try on clothing to see if it’s the right fit, so we’ve extended our return period. Customers now have up to 30 days to make a return for store credit.

 

Return Policy Update – Lancaster and Lincolnton Stores

Starting January 12, 2026, our Lancaster and Lincolnton stores will be piloting a new checkout system with Shopify to make your shopping experience smoother and more rewarding.

During this time of the pilot:

  • These two stores will have a slightly different return policy.
  • Original tag(s) must still be attached to the item(s) for a return.
  • Items purchased at the Lancaster and Lincolnton stores must be returned to the same store in which they were purchased.

Once our new checkout system is rolled out to the rest of our 34 retail stores, you’ll be able to return items purchased from the Lancaster and Lincolnton stores at any of our other retail locations, excluding our tech store (The GRID), our boutique (GW), and our outlets (Second Editions).