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How Employer Insights are Powering Goodwill’s Workforce Development Programs

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August 11, 2025
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Goodwill is one of the nation’s largest workforce development nonprofits. At Goodwill Industries of the Southern Piedmont, we offer tuition-free training programs in high-demand fields like banking, construction and IT and help people in our community find meaningful employment. To achieve this, one of the most valued tools is our relationships with employer partners, who help us to stay informed on what skills new hires need. That’s why we frequently host roundtable discussions with employers in the industry. The goal? To listen, learn and align our training programs with the real-world needs of the industry.

In order to make our technology classes industry-relevant, we have to go to experts in the field to help make sure training is centered around what employers are looking for out of industry-qualified job candidates,” shared Craig Kalhagen, Business Development Representative at Goodwill. “Roundtables are a great opportunity to hear from multiple industry experts at one time and allow them the opportunity to share their perspective.”

Our most recent IT Roundtable on June 11 featured partners from MSC Industrial, Bank of America, Mindlance and ADI Global. The discussion focused on Goodwill’s Data Analytics Training and included topics such as industry trends, relevant certifications and technical skills, what makes a strong analyst, how candidates can stand out in the interview process, and more.

All of Goodwill’s tuition-free training programs are developed through employer feedback to ensure we’re providing training that is relevant to industry trends. The Goodwill team takes the findings from discussions such as the IT Roundtable and applies them to our future programs, equipping participants with the skills that employers in the industry are seeking. By engaging directly with employers, we ensure our programs are not only relevant but also responsive. These discussions help us build a bridge between training and employment, leading to long-term success for both job seekers and businesses.

“At Goodwill, workforce development goes beyond training,” said Raquel Lynch, Chief Program Officer. “We focus on helping people transform their lives and connect local talent with employers. By partnering with employers and aligning our programs with real industry needs, we’re equipping individuals in our community with the skills and confidence to thrive in meaningful careers. These collaborations ensure our training is not only relevant, but also a powerful tool for economic mobility and long-term success.” 

If your organization is looking for skilled, motivated talent and wants to play a role in shaping the future workforce, we invite you to partner with us. Your insights can help guide our curriculum, your feedback can strengthen our programs, and your opportunities can change lives.

At Goodwill, we envision a community where equitable access to career opportunities is available for all. Thanks to donating and shopping at our 36 retail stores and more than 40 donation sites in the region, we’re able to offer training to participants in the community at no charge.

Employers can get involved in many ways – by joining roundtable discussions, visiting classes as guest speakers, hosting mock interviews, networking, hiring our graduates, or making a financial gift. Connect with Goodwill’s Employer Engagement team to get involved today!