New Safety Protocols in Response to COVID-19

The coronavirus pandemic has changed the world we live in. We want to ensure you that keeping our team members, shoppers and donors safe is our top priority. In order to do so, we’ve made a lot of changes to our store operations, shopping procedures and safety protocols. Here are some changes you may notice as you shop and donate at Goodwill:

  1. People entering our locations – including our retail stores, Job Connections and the Goodwill Opportunity Campus – must wear a mask or face covering.
    • By Executive Order of the NC Governor, all individuals must wear face coverings. This requirement is enforceable by law enforcement.
  2. Floor graphics direct the flow of store traffic and encourage social distancing while you wait in line to check out.
  3. Sneeze guards are located at each register.
  4. Yellow tape marks six-foot spaces outside of our stores for those that may be waiting to enter due to occupancy restrictions.
  5. High-touch areas, including shopping carts, door handles, registers, bathrooms and more, are disinfected several times daily.
  6. A self-service sanitizing station with cleaning supplies is available for customer use at the front of every location.
  7. Our fitting rooms are temporarily closed.
  8. We continue to accept your donations via carts to encourage social distancing. If you would like a donation receipt but don’t want to grab it directly from the donation processor, ask them to leave it in your trunk or backseat.
  9. Our restrooms and breakrooms are stocked with hand soap, working hand dryers and/or paper towels.
  10. Our team members are wearing masks per the guidelines set by the CDC.
  11. Our team members have completed safety training and must complete a symptom and safety check in prior to each shift.
  12. Tuesdays from 9 – 10 a.m. are reserved exclusively for seniors and those with underlying medical conditions to shop. 

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