IT Support Specialist Training

Information Technology is one of the most dynamic career fields and is full of opportunity as Charlotte continues to be a leading city for tech job growth. In Goodwill’s tuition-free IT Support Specialist training program, you’ll learn about hardware, operating systems, networking, mobile devices, security, troubleshooting, virtualization, and cloud computing. When you successfully complete this program, you’ll be prepared to immediately pursue a mid-level tech support role.

About the Training

Goodwill’s IT Support Specialist training program will equip you with the knowledge, skills and certifications you need to succeed in an IT career in just 12 weeks! Classes are offered in a hybrid format, with both virtual and in-person sessions.

: Goodwill’s IT Support Specialist training program lasts 12 weeks (about three months). This is a hybrid (virtual and in-person) program. You must attend all program dates as scheduled.

M: 10 – 3 (Virtual)

T, W, Th: 10 – 3 (Goodwill Opportunity Campus)

F: 9 – 5 (Self-directed lab)
: To learn more about this program’s objectives, topic outline, grading rubric, instructors and more, download the course syllabus.
: The IT Support Specialist training program offers certification opportunities in CompTIA A+ and Microsoft Certified: Fundamentals, along with real-world applications through hands-on projects and case studies.
: To apply to Goodwill’s IT Support Specialist training program, you must:

be 18 or older

have a high school diploma/equivalent or higher

have a passion for technology

be dedicated to job placement immediately upon graduation

have reliable transportation

commit to full-time training (30 hours per week) + study time (20+ hours per week)

have basic computer knowledge

An assessment will validate skills, and all candidates must complete an interview and selection process for consideration. You’ll only be officially selected upon receiving a confirmation email from Goodwill University.
: To successfully complete Goodwill’s IT Support Specialist training program, you must:

have no more than four (4) absences

complete all program assignments, projects and activities

complete all Goodwill University, Career Navigation and Employer Engagement assignments, projects, and activities

pass the CompTIA A+ and Microsoft 365 Fundamentals exams
: To find out more information about potential careers, trends, wages and benefits for those that complete this course, visit www.onetonline.org.

More Than a Class

When you take one of our training programs, you’re not only earning new skills, but gaining a team of supporters to help you advance your career! You’ll have personalized supports to help you:

A career training course being taught at Goodwill Industries of the Southern Piedmont

Earn Credentials

Our Goodwill University team oversees the training program and helps you stay on track with course requirements, attendance, and your checklist to acquiring new skills and certifications.

Goodwill provides career training programs at no cost to the public

Be Career Ready

You’ll work one-on-one with a Career Navigator who will help you assess your strengths, establish your goals, develop your résumé, craft an elevator pitch, prepare for a job interview, and more!

Connect with potential employers in your field of training

Meet Employers

The Employer Engagement team is directly connected with hiring employers in the industries in which we provide training. They’ll help you with mock interviews, advise you on your job search, and invite you to specialized hiring events.

Build Stability

Goodwill's Family Stability team can assist you with crucial factors beyond employment, such as access to food, transportation, healthcare, and housing.

Getting Started

: Learn More: If you still have questions about our training programs, complete our training inquiry form, and someone on our team will be in touch with you soon! Please note: this is NOT the application form but simply an inquiry form for those who have any preliminary questions.
: Fill Out Our Interest Form: If you’re interested in this program and you live within our service area, fill out this interest form and someone will be in touch with you.

Training Inquiry Interest Form