Donation & Pickup Survey | Goodwill Industries of the Southern Piedmont

Did you drop off your donation or have your donation picked up?*

Drop Off
Pick Up

Donation Home Pickup Survey

Did you book your pickup with a live attendant or online?*

Live attendant
Online

Was your message returned within 1 business day?*

Yes
No

Was your attendant helpful?*

Were the requirements for pickup clearly explained (2 items, Ground Floor, Acceptable Condition, Adult Present, Call Ahead, Pickup Window)?*

Yes
No

How easy was the online booking process to complete?

Please describe what you found easy or difficult about your online booking experience.

Did you receive a call ahead for your pickup?*

Yes
No

Was the home pickup conducted during the 3 hour window you originally selected?*

Yes
No

Did the Goodwill team let you know they would be prior to or after the selected time?*

Yes
No

Did you have to reschedule for another appointment?*

Yes
No

Did the Goodwill staff member(s):*

On a scale of 1-10 how likely are you to choose Goodwill's Home Pickup service again? (1 – Very unlikely, 10 – Very likely)*

On a scale of 1-10 how likely are you to refer someone else to use this service? (1 – Very unlikely, 10 – Very likely)*

Have you ever used another organization's pickup service?*

Yes
No

Which organizations? (check all that apply)

Salvation Army
Habitat for Humanity
National Kidney Foundation
AMVets
Other

Other:

How did Goodwill's service compare?

How did you find out about Goodwill's Home Pickup service?*

Other:

Please use this space for any additional comments you may have.

If you were provided a confirmation/work order number, please enter it here:

Donation Drop Off Survey

What type of donation center did you visit?*

Retail Store Donation Center
Attended Donation Center (trailer)

Which retail store location?*

Which Attended Donation Center (trailer)?*

What is your zip code?*

How did you feel about the donation center?*

	Very Unsatisfied	Unsatisfied	Neither Satisfied nor Unsatisfied	Satisfied	Very Satisfied
Appearance and cleanliness
Convenience of center’s location
Hours of operation
Informational signage
Overall experience

How did you feel about the service you received at the donation center?*

Based on your donation experience…*

Do you donate to other organizations?*

Yes
No

Which organizations? (check all that apply)

Salvation Army
Habitat for Humanity
National Kidney Foundation
AMVets
Other

Other:

How often do you donate to Goodwill?*

Once a month or more
2-5 times a year
Once a year or less
This was my first donation to Goodwill

How far do you travel to donate at Goodwill?

Less than 10 minutes
Between 10 and 30 minutes
More than 30 minutes

Which of the following are important when deciding to donate to Goodwill? (Select top 3 choices)

Convenience and location of the donation center
Strongly believe in Goodwill’s mission
Know someone receiving Goodwill’s services
Tax receipts are available
Operating hours are convenient
Doing your part to help the community
Other

Other:

How did you find out about this donation center?*

Please use this space for any additional comments you may have.

Contact Information

Providing your contact information allows us the opportunity to learn more about your experience so that we can ensure we’re providing the best service possible.

Name

First Last

Phone

Email

Newsletter Signup

I would like to receive the Goodwill Industries of the Southern Piedmont newsletter.

Would you like to receive a call regarding the service you received?*

Yes
No

Phone

This field is for validation purposes and should be left unchanged.

	Yes	No
Dress in Goodwill attire
Greet me pleasantly and were helpful
Handle my donations/property with care
Thanked me and offered a receipt

	Yes	No
The donation attendant greeted me and was helpful
My donations were handled with care
I was thanked by the donation attendant and offered a receipt

	Yes	No
I would donate at the donation center again
I would donate to Goodwill again
I would refer someone else to donate to Goodwill