Goodwill University offers free career development opportunities for personal and professional growth in areas employers see as essential for workplace success. Our diverse range of training courses and workshops support our clients and team members in achieving their career and educational goals; whether those goals are preparing to enter the workforce, upskilling or changing careers.

Goodwill University is currently offering many of its free training classes and workshops virtually. Other classes are blended, meaning they have both virtual and in-person components. To learn more about our offerings, scroll down this page or click one of the blue buttons below.

For more information about Goodwill University’s virtual training, eligibility and class enrollment, please email VirtualCareerResources@goodwillsp.org, contact our Job Resource Center at 704-372-3434, or fill out the contact form at the bottom of this page.

Virtual Training Workshops

Microsoft Excel Workshops

1. Creating & Formatting a Workbook

  • Course Description: In this two-hour workshop, you will learn how to create a new workbook from scratch and how to customize the look and feel of your workbook, allowing you to draw attention to specific sections and making your content easier to view and understand.
  • When: Every other Monday, 10 a.m. – 12 p.m.
  • Start Date: Multiple start dates
  • Registration: Email VirtualCareerResources@goodwillsp.org

    2. Filtering & Sorting Data in Excel

    • Course Description: In this two-hour workshop, you will learn how to use filters to view only the information you need. You will also learn about conditional formatting which provides another way to visualize data and make worksheets easier to understand. 
    • When: Every other Tuesday, 10 a.m. – 12 p.m.
    • Start Date: Multiple start dates
    • Registration: Email VirtualCareerResources@goodwillsp.org

      3. Formulas & Functions in Excel

      • Course Description: In this two-hour workshop, you will learn to use Excel, just like a calculator to add, subtract, multiply, and divide. You will also learn the different parts of a function and utilize many common functions to find the sum, average, count, maximum value, and minimum value for a range of cells.
      • When: Every other Wednesday, 10 a.m. – 12 p.m.
      • Start Date: Multiple start dates
      • Registration: Email VirtualCareerResources@goodwillsp.org

          4. Creating Charts in Excel

          • Course Description: Charts allow you to illustrate your workbook data graphically. In this one-hour workshop, you will learn how to create and modify charts to visually represent the data collected in your workbook.
          • When: Every other Thursday, 10 – 11 a.m.
          • Start Date: Multiple start dates
          • Registration: Email VirtualCareerResources@goodwillsp.org

          Microsoft Word Workshops

          1. Exploring the Ribbon

          • Course Description: In this two-hour workshop, you will learn how to interact with MS Word by exploring the different parts of the Word window, navigating the ribbon and using the start-up menu, allowing you to access common commands needed to create, modify, save and print documents.
          • When: Every other Monday, 10 a.m. – 12 p.m.
          • Start Date: Multiple start dates
          • Registration: Email VirtualCareerResources@goodwillsp.org

          2. Working with Text & Page Formatting

          • Course Description: In this two-hour workshop, you will learn how to get a customized look and make your document pop by working with text properties and distribution, page formatting, adding page borders, colors, watermarks, and much more.
          • When: Every other Tuesday, 10 a.m. – 12 p.m.
          • Start Date: Multiple start dates
          • Registration: Email VirtualCareerResources@goodwillsp.org

            3. Working with Pictures, Shapes, Bullets & Columns

            • Course Description: In this two-hour workshop, you will learn how to insert and format pictures and shapes; add videos and hyperlinks; apply, define and customize bullets; and apply columns to lists and paragraphs.
            • When: Every other Wednesday, 10 a.m. – 12 p.m.
            • Start Date: Multiple start dates
            • Registration: Email VirtualCareerResources@goodwillsp.org

              4. Working with Headers, Footers & Tables

              • Course Description: In this two-hour workshop, you will learn how to insert and customize headers and footers by formatting text and using content control fields; insert and customize tables by entering and formatting text into cells; add, delete and size columns and rows; and much more.
              • When: Every other Thursday, 10 a.m. – 12 p.m.
              • Start Date: Multiple start dates
              • Registration: Email VirtualCareerResources@goodwillsp.org

                Virtual Pop-Up Workshops

                1. Tips for Creating a Professional Resume

                • Course Description: A resume can become your ticket to your next job or career opportunity. In this one-hour workshop, we will discuss the important parts of a resume and the importance based on your background. You will learn how to effectively write, format, and present your resume to recruiters. Whether you already have a resume or you are starting from scratch, this workshop includes helpful tips for everyone.
                • When: Every Monday, 10 – 11 a.m.
                • Start Date: Multiple start dates
                • Registration: You can register for this virtual workshop by clicking here.

                2. Professional Networking & Creating a Lasting Impression

                • Course Description: This one-hour workshop will assist attendees with learning how to build a professional network. Including best practices in both virtual and in-person settings.
                • When: Every Tuesday, 10 – 11 a.m.
                • Start Date: Multiple start dates
                • Registration: You can register for this virtual workshop by clicking here.

                  3. LinkedIn Essentials – How to Make the Most of Your LinkedIn Profile

                  • Course Description: LinkedIn is a powerful professional network. In this one-hour workshop we will cover the basics of LinkedIn. You will learn the steps to create, develop, and polish your online profile. We will also explore how to be visible to recruiters and hiring managers and best practices to grow your online network.
                  • When: Every Wednesday, 10 – 11 a.m.
                  • Start Date: Multiple start dates
                  • Registration: You can register for this virtual workshop by clicking here.

                  4. Interview Skills & Crafting a Superior Elevator Pitch

                  • Course Description: Whether you have an upcoming job interview, professional event to attend, or would like to get ahead of the game and prepare for the future, this one-hour workshop will teach you top interview skills and how to craft a memorable introduction to set yourself apart from others.
                  • When: Every Thursday, 10 – 11 a.m.
                  • Start Date: Multiple start dates
                  • Registration: You can register for this virtual workshop by clicking here.

                  5. Tips for Online & Virtual Interviewing

                  • Course Description: This one-hour workshop is designed to help participants with quick and helpful tips for successful virtual and online interviewing.
                  • When: Every Friday, 10 – 11 a.m.
                  • Start Date: Multiple start dates
                  • Registration: You can register for this virtual workshop by clicking here.

                    6. ‘O*NET – Articulating Your Skill-Set’

                    • Course Description: O*NET is a comprehensive web application that assists job seekers in exploring occupations, interests, skills matching, resume writing and much more. This one-hour workshop is designed to teach participants how to navigate through O*NET and find the best job based on interests, knowledge and skill set.
                    • When: Every Friday, 10 – 11 a.m.
                    • Start Date: Multiple start dates
                    • Registration: You can register for this virtual workshop by clicking here.

                    7. Professional Development Bootcamp

                    • Earn a Professional Development Bootcamp Certificate by completing the first five workshops listed above, in no particular order.

                        Training Programs

                        1. CUSTOMER SERVICE EXCELLENCE

                        • Course Description: In this free two-week course, participants will join a hybrid experience learning the techniques to provide great customer service, build rapport, address customer needs, make customers feel heard and maintain great relationships. Learners will be provided access to a self-paced e-learning path from LinkedIn Learning and practice skills using hands-on exercises in the classroom. Facilitators will reinforce focused training in the ways to develop customer service problem-solving skills and de-escalate challenging situations. Participants may elect to attend class virtually or in-person. Don’t have access WI-FI or a laptop/tablet? Reach out to our team to reserve space at the Goodwill Opportunity Campus to utilize the available technology.
                        • Prerequisites:
                          • High School Diploma or GED
                          • Completion of our Professional Development Bootcamp, which are the first five virtual pop-up workshops listed above (Tips for Creating a Professional Resume, Interview Skills & Crafting a Superior Elevator Pitch, LinkedIn Essentials, Tips for Online & Virtual Interviewing, and Professional Networking & Creating a Lasting Impression)*
                          • LinkedIn profile*
                          • *The Professional Development Boot Camp and LinkedIn Profile will be HIGHLY RECOMMENDED during November/December
                        • Course Delivery: Participants may elect to attend class virtually or in-person
                        • 2021 Start Dates: January 11, February 8, March 8
                        • Course Timeframe: Two weeks, Monday – Thursday, 8:30 a.m. – 12:30 p.m.
                        • Certification Opportunities: Upon completion, participants will earn a LinkedIn Certificate and Badge for “Becoming a Customer Service Specialist,” as well as a Goodwill Certificate of Completion. 
                        • Registration: Email VirtualCareerResources@goodwillsp.org

                          2. IT Training

                          • Our IT Training programs are currently full. Check back in a few weeks to see what’s available then.

                            3. CONSTRUCTION BASICS

                            • Course Description: Goodwill’s free seven-week Construction Basics Training program assists individuals in quickly developing the knowledge and skills necessary to obtain a position in the construction industry. Training topics include construction math, blueprint reading, hand and power tool use, material handling, safety and more. The program is taught by National Center for Construction Education and Research (NCCER) certified instructors and is offered in partnership with Central Piedmont Community College. All training is free of charge for Goodwill clients.
                            • Course Delivery: Blended (has both virtual and in-person components)
                            • Course Dates: Tuesdays, Wednesdays and Thursdays, 6 – 9:30 p.m.
                            • Registration: Email VirtualCareerResources@goodwillsp.org

                            4. INTRO TO BLUEPRINT READING & ESTIMATING

                            • Course Description: This seven-week program covers the fundamentals of reading and interpreting residential blueprints and estimating the quantities of materials and labor required to construct a house. This class adds to the skills learned in Construction Basics and Intro to Carpentry with training in reading plans and project management software. The program is taught by National Center for Construction Education and Research (NCCER) certified instructors and is offered in partnership with Central Piedmont Community College.
                            • Prerequisites: Complete Construction Basics course
                            • Course Delivery: Virtual
                            • Course Dates: Tuesdays, Wednesdays and Thursdays, 6 – 9:30 p.m. and some Saturdays and Sundays
                            • Certification Opportunities: ProCore
                            • Registration: Email VirtualCareerResources@goodwillsp.org

                            5. INTRO TO ELECTRICAL/HVAC

                            • Course Description: Goodwill’s free seven-week Electrical/HVAC program covers the basic fundamentals of environmental control systems used in the HVAC industry in addition to residential basic electrical wiring. This class introduces you to the care/usage of installation tools and materials and some National Electrical Code (NEC) requirements. Topics include safety, blueprint reading, planning and layout as well as installation of electrical distribution equipment. After you’ve successfully completed the course, you’ll be able to properly install conduits, wiring and electrical distribution equipment associated with basic electrical installations. The class is taught by National Center for Construction Education and Research (NCCER) certified instructors from  Central Piedmont Community College and provides a jumpstart for a promising HVAC or electrical career.
                            • Prerequisites: Complete Construction Basics course
                            • Course Delivery: Blended (has both virtual and in-person components)
                            • Course Dates: Tuesdays, Wednesdays and Thursdays, 6 – 9:30 p.m. 
                            • Certification Opportunities: EPA 608 certification
                            • Registration: Email VirtualCareerResources@goodwillsp.org

                              Other Online Learning 

                              Upskill, refresh your knowledge, or find something completely new to help you develop both professionally and personally with the following online learning opportunities.

                              1. GCFLearnFree.org

                              • GCFLearnFree.org is free for everyone and offers more than 200 topics, 7,000 lessons, 1,000 videos and 50 interactives and games. 
                              • Topics include:
                                • Microsoft: Word, Excel, PowerPoint
                                • Google: Google Docs, Sheets, etc.
                                • Work and Career: Business Communications
                                • Core Skills: Math, Reading, Grammar
                                • Skills for Today: Decision Making, Personal Finance, Adapting to Change
                              • Click here to explore the GCFLearnFree.org site.
                              • Click here to explore the GCFLearnFree YouTube Channel.

                              2. Lynda.com from LinkedIn

                              • Lynda.com is an online educational site that includes more than 3,000 courses (and more than 130,000 videos). Courses include areas like business, management, project co-ordination, web design, IT, marketing, etc.
                              • Normally, using lynda.com requires a paid subscription, but Charlotte Mecklenburg Library cardholders can access lynda.com content free with their library card number following these instructions
                                • Click here to find out more about getting a virtual Mecklenburg Library card.
                                  • Use the Library Chat to contact a Librarian Monday – Friday 9 a.m. – 6 p.m.
                              • Click here for how to start a free month’s trial with lynda.com from LinkedIn.
                              • Find out how other county libraries may have Lynda.com as a free or discounted resource by visiting their websites.

                                3. Read Charlotte

                                • Read Charlotte has worked with community partners to curate this list of resources to help families keep learning alive at home for children from Pre-K-12th grade amid school closures due to the COVID-19 epidemic.

                                4. Coursera

                                • Coursera collaborates with leading universities and companies to provide affordable, as well as free online courses to help people learn skills, get ready for a career, or earn a certificate or degree. 

                                5. Digital Charlotte

                                • In an effort to continue to support the digital and media literacy skill development of the community, Digital Charlotte has launched open office hours via phone or Zoom meetings. Community members will have an opportunity to ask basic to intermediate computer and internet skills questions and receive support from a facilitator.
                                  • Open office hours will take place on Mondays and Wednesdays from 2:30 to 4:30 p.m. from Monday, April 27 – Monday, June 7.
                                  • Both English and Spanish speaking facilitators will be available for questions.
                                  • Community members do not need to sign up to participate.
                                  • Participants may join and leave the Zoom meeting at any time during the two-hour window.
                                • For more information and how to join the online office hours, click here.

                                 

                                  For More Information About Our Free Training Courses, Fill Out the Form Below.

                                  • This field is for validation purposes and should be left unchanged.