Developing soft skills is a critical component to obtaining and maintaining employment. Having well established soft skills enables you to interact with other people effectively and harmoniously. With the Working Smart soft skills curriculum, you can personalize your training to fit your specific needs by participating in all of our available courses or just certain ones you’d like to focus on. 

Available Courses:

Module 1: Self-Awareness

You will learn to: 
  • portray confidence and authenticity
  • re-envision yourself with a new personal “brand”
  • understand how attitudes and beliefs impact outcomes in difficult situations
Class will meet from 9 a.m. – 3 p.m. on the following dates:
  • Wednesday, February 5
  • Wednesday, May 6
  • Wednesday, August 5
  • Wednesday, October 28

Module 2: Self-Management Skills

You will learn to:
  • understand stress and its impact behavior
  • identify warning signs before making snap decisions
  • become aware of your emotions and reactions to challenging situations
Class will meet from 9 a.m. – 4 p.m. on the following dates:
  • Wednesday, February 12
  • Wednesday, May 13
  • Wednesday, August 12
  • Wednesday, November 4

Module 3: Work Ethics

You will learn to:
  • effectively navigate the culture of today’s work environment
  • understand employers’ needs, including spoken and unspoken expectations
  • transition from a home-based viewpoint to a work-based viewpoint
Class will meet from 9 a.m. – 1 p.m. on the following dates:
  • Wednesday, February 19
  • Wednesday, May 20
  • Wednesday, August 19
  • Wednesday, November 11

    Module 4: Communications Skills

    You will learn to:
    • be an attentive listener who can decode what others say
    • have better judgment on communication in professional settings
    • be confident and clear when expressing yourself and receiving feedback or direction
    Class will meet from 9 a.m. – 4 p.m. on the following dates:
    • Wednesday, February 26
    • Wednesday, May 27
    • Wednesday, August 26
    • Wednesday, November 18

      Module 5: Problem-Solving Skills

      You will learn to:
      • analyze problems and set goals to resolve them
      • examine information objectively and resist assumptions
      • make sound decisions on careful consideration of options and possible outcomes
      Class will meet from 9 a.m. – 3 p.m. on the following dates:
      • Wednesday, March 4
      • Wednesday, June 3
      • Wednesday, September 2
      • Wednesday, December 2

        HOW TO REGISTER:

        To enroll in a training program, come to the Goodwill Opportunity Campus so that you can meet one-on-one with a specialist who can help you get started. You don’t need an appointment – simply show up whenever it’s convenient for you. 

        For more information, please call (704) 372-3434.

        To download our 2020 Course Catalog, click here.