In Goodwill’s free customer service training course, which we refer to as “Customer Service Experience,” participants will learn how to excel in customer service—effectively understanding the use of technology and the difference between offering services vs. providing an awesome experience. Participants in Goodwill’s Customer Service Experience training course will explore the essential skills needed to succeed in the Customer Service field, learn how to continue to grow and develop those skills, and examine the importance of effective communication and body language during the customer experience, all while learning to help customers feel heard, maintain great customer relationships, develop customer service problem-solving skills, and de-escalate challenging situations.

Course Format

In Goodwill’s free Customer Service training course, you’ll join the virtual classroom via Zoom to practice and apply the skills and techniques covered using group exercises and discussions.

    Upcoming Training Dates

    Enrollment Period Training Dates
    Closed January 11 – 14
    Now – February 4 February 8 – 11
    February 7 – March 4 March 8 – 11

    Course Timeframe

    Goodwill’s Customer Service training course meets virtually Tuesday – Friday from 9 a.m. – 12 p.m. for one week.

    Certification Opportunities

    Upon completion of Goodwill’s Customer Service Experience training course, you’ll receive a Goodwill University Certificate of Completion.

    (Coming Soon!) The Customer Service Experience course is one of the prerequisites to our upcoming credentialed courses created by Goodwill Industries of the Southern Piedmont and the National Retail Federation. More details will be provided as the following new courses are finalized:

    • Customer Service & Sales Certified Specialist
    • Warehouse, Inventory & Logistics Specialist
    • Business of Retail: Operations and Profit Certified Specialist


    In order to take Goodwill’s Customer Service training course, you must have a high school diploma or GED.

    Required Technology

    • Wi-Fi for internet access
    • A computer/laptop/tablet (a cell phone is not sufficient to access course materials)
    • Webcam and microphone to participate in course exercises and discussions

    Don’t Have Access to the Above Technology?

    • Notify a Goodwill team member upon registration to reserve space at the Goodwill Opportunity Campus to utilize our available technology
    • Or click here to get connected with Digital Charlotte, an organization that assists people in Mecklenburg County with signing up for affordable internet service and purchasing affordable technology

    Related Career Information

    To find out more information about potential careers, trends, wages and benefits for those that complete this course, visit

    Job Search Support

    As a participant in one of Goodwill’s training courses, you’ll have access to a Career Navigator who can help you with your resume and interview skills. You’ll also have the opportunity to work with our Employer Engagement Team, who can help you find and secure employment.

    Get Started

    If you are interested in taking this course and…

    Still Have Questions?

    If you still have questions about our training courses, complete our training inquiry form, and someone on our team will be in touch with you soon!