In Goodwill’s free Customer Service training course, students will learn how to excel at customer service by building rapport, addressing customer needs, making customers feel heard and maintaining great relationships. Goodwill’s Customer Service training course, which we refer to as “Customer Service Excellence,” also focuses on developing customer service problem-solving skills and de-escalating challenging situations.

Course Format

In Goodwill’s free Customer Service training course, you’ll receive access to a self-paced e-learning path from LinkedIn Learning. Each day after independently reviewing the videos, you’ll join the virtual classroom via Zoom to practice and apply the skills and techniques using group exercises and discussions.

    2021 Training Dates

    Enrollment Period Training Dates
    Closed October 12 – 22
    Now – November 4 November 9 – 19

    Course Timeframe

    Goodwill’s Customer Service training course meets virtually Tuesday – Friday from 8:30 a.m. – 12:30 p.m. for two weeks (8 days in total, 4 hours each day).

    Certification Opportunities

    Upon completion of Goodwill’s Customer Service training course, you’ll earn a LinkedIn Certificate for “Becoming a Customer Service Specialist,” to showcase on your LinkedIn Profile, as well as a Goodwill University Certificate of Completion.


    In order to take Goodwill’s Customer Service training course, you must have a high school diploma or GED.

    Required Technology

    • Wi-Fi for internet access
    • A computer/laptop/tablet (a cell phone is not sufficient to access course materials)
    • Webcam and microphone to participate in course exercises and discussions

    Don’t Have Access to the Above Technology?

    • Notify a Goodwill team member upon registration to reserve space at the Goodwill Opportunity Campus to utilize our available technology
    • Or click here to get connected with Digital Charlotte, an organization that assists people in Mecklenburg County with signing up for affordable internet service and purchasing affordable technology

    Related Career Information

    To find out more information about potential careers, trends, wages and benefits for those that complete this course, visit

    Job Search Support

    As a participant in one of Goodwill’s training courses, you’ll have access to a Career Navigator who can help you with your resume and interview skills. You’ll also have the opportunity to work with our Employer Engagement Team, who can help you find and secure employment.

    Get Started

    If you are interested in taking this course and…

    Still Have Questions?

    If you still have questions about our training courses, complete our training inquiry form, and someone on our team will be in touch with you soon!