Customer, Administrative & Business Services Training

This free three-week program involves training students in competitive skills such as communication, customer service, administration, typing technique, computer applications, Internet tools and more. Trainees are empowered to take charge of their job search with building networking and career search strategies, undergoing mock interviews with industry professionals, and participating in professional development workshops and resume preparation. Trainees are prepared to obtain positions in areas including customer service, call centers, administrative support and financial services. All training is free of charge for Goodwill clients.

PRE-REQUISITES:

  • High School Diploma or GED
  • 6th grade level on TABE
  • Computer Basics
  • Internet 101 
  • Microsoft Word
  • Resume Writing
  • Interview Skills

HOW TO REGISTER:

To enroll in a training program, come to the Goodwill Opportunity Campus so that you can meet one-on-one with a specialist who can help you get started. You don’t need an appointment – simply show up whenever it’s convenient for you. 

COURSE TIMELINE:

Monday through Friday from 8:30 a.m. – 4:30 p.m.

Class Begins Class Ends
January 8, 2018 January 26, 2018
February 5, 2018 February 23, 2018
March 5, 2018 March 23, 2018
April 2, 2018 April 20, 2018
May 7, 2018 May 25, 2018
June 4, 2018 June 22, 2018
July 9, 2018 July 27, 2018
August 6, 2018 August 24, 2018
September 10, 2018 September 28, 2018
October 8, 2018 October 26, 2018
October 29, 2018 November 16, 2018

 

For more information, please call (704) 372-3434 or download our Customer, Administrative & Business Services Training flyer.

Call Center Training

This free six-week program – taught by Generation in partnership with the Charlotte Executive Leadership Council (CELC), Goodwill Industries of the Southern Piedmont and Charlotte Works – trains students as call center representatives. Students will learn how to deliver an exemplary customer experience, tools for stress management and workplace professionalism. The program will also support the development of skills related to product knowledge, upselling and cross-selling, and positive communication with customers. 

PROGRAM BENEFITS:

  • Paid training – students receive a weekly stipend
  • Upon completion of the course, students will have the opportunity to interview with employer partners including Atrium Health, Bank of America, Duke Energy, Novant Health, Wells Fargo and Coca-Cola Consolidated
  • Help from career coaches for better resumes and interview preparation
  • Development of the soft skills employers are seeking such as professionalism, customer service, preparedness and motivation

PRE-REQUISITES:

  • Mecklenburg County resident – due to funding regulations, this course is open to Mecklenburg County residents only
  • 18 years of age and older
  • High School Diploma or GED
  • 6th grade level on TABE
  • Pass a background check
  • Pass a drug test

HOW TO APPLY:

  • Program applicants will participate in a number of assessments and eligibility processes to qualify for intake into this program. This project is partly supported by a WIOA grant, and participants must qualify for WIOA. You can register for an intake appointment at the information session. 
  • Please be sure you bring all of the documentation necessary for WIOA to your intake appointment. Click here to download a WIOA checklist to ensure you don’t forget anything.

COURSE TIMELINE:

Call Center Training classes are held Monday – Friday, 9 a.m. – 1 p.m. at the Goodwill Opportunity Campus.

Class Begins Class Ends
November 5, 2018 December 14, 2018

 

For more information, please call (864) 655-9112 or download our Call Center Training flyer.

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