Goodwill’s free IT Operations (Business Analyst/Quality Assurance) training course prepares students to understand, analyze and enhance the quality of technological products and services. Students will conduct hands-on exercises simulating real-world scenarios, working on two projects parallel using leading methodologies in the current market.

Upcoming Training Dates

Enrollment Period Assessment Period Interview & Selection Course Dates
Closed Closed February 10 – March 1 March 6 – June 8

Course Timeframe

Goodwill’s IT Operations training course lasts 14 weeks. This is a hybrid (virtual and in-person) training course. Class meets in person on Mondays and Thursdays from 6:30 – 8:30 p.m. and virtually on Tuesdays from 6:30 – 9 p.m. Please see the course syllabus for the course timeframe and schedule.

Course Details

To learn more about this course’s topic outline, tools, learning outcomes and instructor credentials, download the IT Operations syllabus.

Certification Opportunities

A CAP Project is required to achieve a certificate of completion.


In order to apply to Goodwill’s IT Operations training course, you must complete an assessment and go through a selection process.

Requirements for Completion

To successfully complete Goodwill’s IT Operations training course, you must:

  • Have no more than three (3) absences
  • Present all class projects
  • Complete a final project

Related Career Information

To find out more information about potential careers, trends, wages and benefits for those that complete this course, visit

Job Search Support

As a participant in one of Goodwill’s training courses, you’ll have access to a Career Navigator who can help you with your resume and interview skills. You’ll also have the opportunity to work with our Employer Engagement Team, who can help you find and secure employment.

How to Apply

    • If you’re interested in this program and you live within our service area, fill out our application form then follow the prompts to schedule a virtual appointment.
    • If you’re unable to reserve a virtual appointment or would rather meet with one of our team members in person to begin your application process, we also accept walk-ins at all of our career centers.

    Still Have Questions?

    If you still have questions about our training courses, complete our training inquiry form, and someone on our team will be in touch with you soon!