Goodwill’s free IT Operations (Business Analyst/Quality Assurance) training course prepares students to understand, analyze and enhance the quality of technological products and services. Students will conduct hands-on exercises simulating real-world scenarios, working on two projects parallel using leading methodologies in the current market.

Upcoming Training Dates

Enrollment Assessments Interview & Selection Training Dates
August 4 – August 17 August 21 – August 28 August 29 – September 9 September 19 – December 15

Upcoming Info Session

Join us for a virtual information session on Wednesday, August 10, at 6 p.m. You can click here to join via Zoom. If prompted for a passcode, it’s 085532. 

Course Timeframe

Goodwill’s IT Operations training course lasts 12 weeks. This is a hybrid (virtual and in-person) training course. Please see the course syllabus for the course timeframe and schedule.

Course Details

To learn more about this course’s topic outline, tools, learning outcomes and instructor credentials, download the IT Operations syllabus.

Certification Opportunities

A CAP Project is required to achieve a certificate of completion.


In order to apply to Goodwill’s IT Operations training course, you must complete an assessment and go through a selection process.

Requirements for Completion

To successfully complete Goodwill’s IT Operations training course, you must:

  • Have at least an 85% attendance rate
  • Present all class projects
  • Complete a final project
  • Internship (if any) is mandatory

Related Career Information

To find out more information about potential careers, trends, wages and benefits for those that complete this course, visit

Job Search Support

As a participant in one of Goodwill’s training courses, you’ll have access to a Career Navigator who can help you with your resume and interview skills. You’ll also have the opportunity to work with our Employer Engagement Team, who can help you find and secure employment.

Get Started

If you are interested in taking this course, you live within our 18-county territory in the Carolinas and…

If you have already completed Goodwill’s intake process:
If you have NOT already completed Goodwill’s intake process:
We also accept walk-ins at all of our career centers.

Still Have Questions?

If you still have questions about our training courses, complete our training inquiry form, and someone on our team will be in touch with you soon!