Goodwill’s free Help Desk Operations training course prepares participants for entry-level help desk positions in IT-related industries. Participants will learn how to diagnose and troubleshoot basic technical issues, talk to clients through a series of actions until they’ve solved a technical issue, research and identify solutions to software and hardware issues, and more. 

Upcoming Training Dates

Enrollment Assessments Interview & Selection Training Dates
May 9 – 20 May 23 – 29 May 31 – June 10 June 20 – July 28

Course Timeframe

Goodwill’s Help Desk Operations training course lasts six weeks. It’s an in-person class that meets at the Goodwill Opportunity Campus (GOC) from 9 a.m. – 1 p.m. on Mondays, Tuesdays and Wednesdays for a total of 12 hours per week. The GOC is located at 5301 Wilkinson Boulevard, Charlotte, NC 28208.

Course Details

To learn more about this course’s topic outline, tools, learning outcomes and instructor credentials, download the Help Desk Operations course syllabus.

Certification Opportunities

There are no certifications for this course. A certificate of completion will be issued for all graduates of Goodwill’s Help Desk Operations course.


In order to apply to Goodwill’s Help Desk Operations training course, you must complete a pre-assessment to measure your current skill level and successfully complete a brief selection process.

Requirements for Completion

To successfully complete Goodwill’s Help Desk Operations training course, you must:

  • Have at least an 85% attendance rate
  • Present all class projects, assignments and tasks
  • Complete a final project, if applicable
  • Internship (if any) is mandatory

Related Career Information

To find out more information about potential careers, trends, wages and benefits for those that complete this course, visit

Job Search Support

As a participant in one of Goodwill’s training courses, you’ll have access to a Career Navigator who can help you with your resume and interview skills. You’ll also have the opportunity to work with our Employer Engagement Team, who can help you find and secure employment.

Get Started

If you are interested in taking this course, you live within our 18-county territory in the Carolinas and…

If you have already completed Goodwill’s intake process:
If you have NOT already completed Goodwill’s intake process:
We also accept walk-ins at all of our career centers.

Still Have Questions?

If you still have questions about our training courses, complete our training inquiry form, and someone on our team will be in touch with you soon!