Goodwill offers a free customer service course for those interested in becoming a supervisor! In Goodwill’s Customer Service Experience – Pro for Supervisors training course, participants will explore the customer experience from a supervisor’s perspective. In this five-day, 15-hour in-person course, participants will discuss the various issues that affect supervisors and how to effectively maintain a customer service culture in the workplace with the teams they lead. Participants will learn tips on how to effectively communicate, essential skills that are important to supervisors, the importance of building relationships with their teams and how to effectively resolve conflict within the teams they lead.

    2023 Training Dates

    Application Period Training Dates Class Time Delivery
    September 11 – October 6 October 16 – October 20 10 a.m. – 1 p.m. In-person

    Course Format

    Goodwill’s free Customer Service Experience – Pro for Supervisors training course meets in person at the Goodwill Opportunity Campus, located at 5301 Wilkinson Boulevard in west Charlotte.

    Course Timeframe

    This course lasts five days and consists of 15 total learning hours. Class meets from 10 a.m. – 1 p.m.

    Certification Opportunities

    Upon completion of Goodwill’s Customer Service Experience – Pro for Supervisors training course, you’ll receive a Goodwill University Certificate of Completion.


    Before taking Goodwill’s Customer Service Experience – Pro for Supervisors course, participants must first successfully complete Goodwill’s foundational Customer Service Experience course.

    Related Career Information

    To find out more information about potential careers, trends, wages and benefits for those that complete this course, visit

    Launch Your Career

    As a participant in one of Goodwill’s intensive training programs, you will be paired with a Career Navigator who will provide comprehensive and accelerated services to prepare you to advance and leverage career readiness and essential skills. They will provide ongoing career coaching activities such as resume development, elevator pitch, mock interviews and more. As you near completion of your training course, you will be connected with a member of the Employer Engagement Team for employment assistance. The Employer Engagement team partners with employers to facilitate employer led trainings, site tours, hiring events, and direct placements into high-paying industry related employment opportunities.

    How to Apply

      • If you’re interested in this program and you live within our service area, fill out our application form then follow the prompts to schedule a virtual appointment.
      • If you’re unable to reserve a virtual appointment or would rather meet with one of our team members in person to begin your application process, we also accept walk-ins at all of our career centers.

      Still Have Questions?

      If you still have questions about our training courses, complete our training inquiry form, and someone on our team will be in touch with you soon!