Goodwill’s Customer Service & Sales Certification training course – which we call “Customer Service & Sales Certified Specialist Training” – is geared toward those who want to be or are already working in customer-facing and/or sales roles in various industries. This online course is comprised of five modules: understanding omni-channel purchase options, understanding the customer life cycle, assessing and meeting customer needs, executing sales and upselling, and building a resume and shining in the interview.

Course Format

In Goodwill’s free Customer Service & Sales Certification training course, participants will join a virtual classroom via a student training portal. For all instructor-led sessions, participants will join the virtual classroom via Zoom to practice and apply the skills and techniques covered using group exercises and discussions.

    Upcoming Training Dates

    Enrollment Period Info Session Orientation Session Training Dates Exam Date
    December 21 – January 18 January 23 January 30 February 6 – March 3 March 6
    March 1 – 29 April 3 April 10 April 17 – May 12 May 15

    Course Timeframe

    Goodwill’s Customer Service & Sales Certification training course lasts four weeks (28 total learning hours, which includes instructor-led sessions).

    Certification Opportunities

    Upon completion of Goodwill’s Customer Service & Sales Certification training course and successfully passing the 90-minute, in-person exam, participants will receive a “Customer Service & Sales Certified Specialist” credential certificate from the National Retail Federation, which is honored for three years. Participants will also receive a certificate of completion from Goodwill University.


    Before taking Goodwill’s Customer Service & Sales Certification course, participants must first successfully complete Goodwill’s Customer Service Experience course.

    Required Technology

    • Wi-Fi for internet access
    • A computer/laptop/tablet (a cell phone is not sufficient to access course materials)
    • Webcam and microphone to participate in course exercises and discussions

    Don’t Have Access to the Above Technology?

    • Notify a Goodwill team member upon registration to reserve space at the Goodwill Opportunity Campus to utilize our available technology
    • Or click here to get connected with Digital Charlotte, an organization that assists people in Mecklenburg County with signing up for affordable internet service and purchasing affordable technology

    Related Career Information

    To find out more information about potential careers, trends, wages and benefits for those that complete this course, visit

    Job Search Support

    As a participant in one of Goodwill’s training courses, you’ll have access to a Career Navigator who can help you with your resume and interview skills. You’ll also have the opportunity to work with our Employer Engagement Team, who can help you find and secure employment.

    How to Get Started

        Still Have Questions?

        If you still have questions about our training courses, complete our training inquiry form, and someone on our team will be in touch with you soon!