Goodwill’s Customer Service & Sales Certification training course – which we call “Customer Service & Sales Certified Specialist Training” – is geared toward those who want to be or are already working in customer-facing and/or sales roles in various industries. This online course is comprised of five modules: understanding omni-channel purchase options, understanding the customer life cycle, assessing and meeting customer needs, executing sales and upselling, and building a resume and shining in the interview.

Course Format

In Goodwill’s free Customer Service & Sales Certification training course, participants will join a virtual classroom via a student training portal. For all instructor-led sessions, participants will join the virtual classroom via Zoom to practice and apply the skills and techniques covered using group exercises and discussions.

    Upcoming Training Dates

    Enrollment Period Information Session Orientation Session Training Dates Exam Date
    Now – October 3 October 3 October 10 October 17 – November 4 November 7

    Course Timeframe

    Goodwill’s Customer Service & Sales Certification training course lasts three weeks (24 total learning hours, which includes instructor-led sessions).

    Certification Opportunities

    Upon completion of Goodwill’s Customer Service & Sales Certification training course and successfully passing the exam, participants will receive a “Customer Service & Sales Certified Specialist” credential certificate from the National Retail Federation.


    Currently, there are no prerequisites to take Goodwill’s Customer Service & Sales Certification training course. However, taking Goodwill’s foundational Customer Service Experience course either before or after this course is highly recommended. 

    Required Technology

    • Wi-Fi for internet access
    • A computer/laptop/tablet (a cell phone is not sufficient to access course materials)
    • Webcam and microphone to participate in course exercises and discussions

    Don’t Have Access to the Above Technology?

    • Notify a Goodwill team member upon registration to reserve space at the Goodwill Opportunity Campus to utilize our available technology
    • Or click here to get connected with Digital Charlotte, an organization that assists people in Mecklenburg County with signing up for affordable internet service and purchasing affordable technology

    Related Career Information

    To find out more information about potential careers, trends, wages and benefits for those that complete this course, visit

    Job Search Support

    As a participant in one of Goodwill’s training courses, you’ll have access to a Career Navigator who can help you with your resume and interview skills. You’ll also have the opportunity to work with our Employer Engagement Team, who can help you find and secure employment.

    Get Started

    If you are interested in taking this course, you live within our 18-county territory in the Carolinas and…

    If you have already completed Goodwill’s intake process:
    If you have NOT already completed Goodwill’s intake process:
    We also accept walk-ins at all of our career centers.

    Still Have Questions?

    If you still have questions about our training courses, complete our training inquiry form, and someone on our team will be in touch with you soon!