- If you’re interested in this program and you live within our service area, fill out our application form then follow the prompts to schedule a virtual appointment.
- If you’re unable to reserve a virtual appointment or would rather meet with one of our team members in person to begin your application process, we also accept walk-ins at all of our career centers.
Customer Service Experience Training
In Goodwill’s free Customer Service Experience training course, participants will learn how to excel in customer service—effectively understanding the use of technology and the difference between offering services vs. providing an awesome experience.
Participants in Goodwill’s Customer Service Experience training course will explore the essential skills needed to succeed in the customer service field, learn how to continue to grow and develop those skills, and examine the importance of effective communication and body language during the customer experience, all while learning to help customers feel heard, maintain great customer relationships, develop customer service problem-solving skills and de-escalate challenging situations.
We offer this course in Charlotte at the Goodwill Opportunity Campus, at our Career Center in Gastonia and at the NC Works Career Center in Concord.
2023 Training Dates
Charlotte Location
| Application Period | Training Dates | Class Time | Delivery |
| Closed | May 9 – 12 | 9 a.m. – 12 p.m. | In person |
| Closed | June 6 – 9 | 12 – 3 p.m. | In person |
| Closed | July 11 – 14 | 9 a.m. – 12 p.m. | In person |
| Closed | August 7 – 10 | 6 – 8 p.m. | Virtual |
| Closed | September 5 – 8 | 9 a.m. – 12 p.m. | In person |
| Closed | October 10 – 13 | 9 a.m. – 12 p.m. | In person |
| Closed | November 7 – 10 | 9 a.m. – 12 p.m. | In person |
Gastonia Location
| Application Period | Training Dates | Class Time | Delivery |
| Closed | June 13 – 16 | 9 a.m. – 12 p.m. | In person |
| Closed | September 12 – 15 | 9 a.m. – 12 p.m. | In person |
| October 9 – November 8 | November 14 – 17 | 9 a.m. – 12 p.m. | In person |
Concord Location
| Application Period | Training Dates | Class Time | Delivery |
| Closed | June 13 – 16 | 9 a.m. – 12 p.m. | In person |
| Closed | July 18 – 21 | 9 a.m. – 12 p.m. | In person |
| Closed | September 12 – 15 | 9 a.m. – 12 p.m. | In person |
| October 9 – November 8 | November 14 – 17 | 9 a.m. – 12 p.m. | In person |
Course Timeframe
Goodwill’s Customer Service Experience training course lasts four days.
Course Details
To learn more about this course’s topic outline, tools and learning objectives, download the Customer Service Experience syllabus. *Please note that this syllabus is specific to the Charlotte course. A syllabus that includes information about the Gastonia and Concord courses is coming soon.
Certification Opportunities
Upon completion of Goodwill’s Customer Service Experience training course, you’ll receive a Goodwill University Certificate of Completion.
Prerequisite
There are no prerequisites to take Goodwill’s Customer Service Experience course.
Required Technology
- Wi-Fi for internet access
- A computer/laptop/tablet (a cell phone is not sufficient to access course materials)
- Webcam and microphone to participate in course exercises and discussions
Don’t Have Access to the Above Technology?
- Notify a Goodwill team member upon registration to reserve space at the Goodwill Opportunity Campus to utilize our available technology
- Or click here to get connected with Digital Charlotte, an organization that assists people in Mecklenburg County with signing up for affordable internet service and purchasing affordable technology
Related Career Information
To find out more information about potential careers, trends, wages and benefits for those that complete this course, visit www.onetonline.org.
Launch Your Career
As a participant in one of Goodwill’s intensive training programs, you will be paired with a Career Navigator who will provide comprehensive and accelerated services to prepare you to advance and leverage career readiness and essential skills. They will provide ongoing career coaching activities such as resume development, elevator pitch, mock interviews and more. As you near completion of your training course, you will be connected with a member of the Employer Engagement Team for employment assistance. The Employer Engagement team partners with employers to facilitate employer led trainings, site tours, hiring events, and direct placements into high-paying industry related employment opportunities.
