In Goodwill’s free Customer Service Experience training course, participants will learn how to excel in customer service—effectively understanding the use of technology and the difference between offering services vs. providing an awesome experience. Participants in Goodwill’s Customer Service Experience training course will explore the essential skills needed to succeed in the customer service field, learn how to continue to grow and develop those skills, and examine the importance of effective communication and body language during the customer experience, all while learning to help customers feel heard, maintain great customer relationships, develop customer service problem-solving skills and de-escalate challenging situations.

Course Format

In Goodwill’s free Customer Service Experience training course, you’ll join the virtual classroom via Zoom to practice and apply the skills and techniques covered using group exercises and discussions.

    Upcoming Training Dates

    Enrollment Period Information Session Training Dates
    Now – January 4 January 9 January 10 – 13
    January 18 – February 1 February 6 February 7 – 10
    February 15 – March 1 March 6 March 7 – 10

    Course Timeframe

    Goodwill’s Customer Service Experience training course lasts five days. The first day, Monday, includes a mandatory information session and then class meets virtually Tuesday – Friday from 9 a.m. – 12 p.m. for one week.

    Course Details

    To learn more about this course’s topic outline, tools and learning objectives, download the Customer Service Experience syllabus.

    Certification Opportunities

    Upon completion of Goodwill’s Customer Service Experience training course, you’ll receive a Goodwill University Certificate of Completion.


    There are no prerequisites to take Goodwill’s Customer Service Experience course.

    Required Technology

    • Wi-Fi for internet access
    • A computer/laptop/tablet (a cell phone is not sufficient to access course materials)
    • Webcam and microphone to participate in course exercises and discussions

    Don’t Have Access to the Above Technology?

    • Notify a Goodwill team member upon registration to reserve space at the Goodwill Opportunity Campus to utilize our available technology
    • Or click here to get connected with Digital Charlotte, an organization that assists people in Mecklenburg County with signing up for affordable internet service and purchasing affordable technology

    Related Career Information

    To find out more information about potential careers, trends, wages and benefits for those that complete this course, visit

    Job Search Support

    As a participant in one of Goodwill’s training courses, you’ll have access to a Career Navigator who can help you with your resume and interview skills. You’ll also have the opportunity to work with our Employer Engagement Team, who can help you find and secure employment.

    How to Get Started

        Still Have Questions?

        If you still have questions about our training courses, complete our training inquiry form, and someone on our team will be in touch with you soon!