In Goodwill’s free Customer Service Experience training course, participants will learn how to excel in customer service—effectively understanding the use of technology and the difference between offering services vs. providing an awesome experience. Participants in Goodwill’s Customer Service Experience training course will explore the essential skills needed to succeed in the customer service field, learn how to continue to grow and develop those skills, and examine the importance of effective communication and body language during the customer experience, all while learning to help customers feel heard, maintain great customer relationships, develop customer service problem-solving skills, and de-escalate challenging situations.
In Goodwill’s free Customer Service Experience training course, you’ll join the virtual classroom via Zoom to practice and apply the skills and techniques covered using group exercises and discussions.
| Enrollment Period | Training Dates |
| Now – October 7 | October 11 – 14 |
| Now – November 4 | November 8 – 11 |
Goodwill’s Customer Service Experience training course meets virtually Tuesday – Friday from 9 a.m. – 12 p.m. for one week.
Upon completion of Goodwill’s Customer Service Experience training course, you’ll receive a Goodwill University Certificate of Completion.
In order to take Goodwill’s Customer Service Experience training course, you must have a high school diploma or GED.
To find out more information about potential careers, trends, wages and benefits for those that complete this course, visit www.onetonline.org.
As a participant in one of Goodwill’s training courses, you’ll have access to a Career Navigator who can help you with your resume and interview skills. You’ll also have the opportunity to work with our Employer Engagement Team, who can help you find and secure employment.
If you are interested in taking this course, you live within our 18-county territory in the Carolinas and…
