The current COVID-19 pandemic has left many people in our community in need of resources. Our team has put together a collection of resources we hope you find helpful. Please keep in mind that since the situation is changing rapidly, it is best to view the original source’s website for their most up-to-date information.

Goodwill Basic Needs

  • Goodwill’s Basic Needs team can assist with applying for:

    • Food stamps
    • Medicaid
    • Financial assistance
    • Food referrals
  • Loaves and Fishes Food Referrals

    • In order to receive services from Loaves and Fishes, you must be referred by a member of the Basic Needs team at Goodwill Industries of the Southern Piedmont. You will be asked for the following information in order to complete your referral:
      • Name
      • Identification
      • Phone number
      • Address
      • Last four digits of Social Security Number
      • Monthly household income
      • Veteran status
      • Disability status
      • Whether they are a food stamp recipient
      • Gender
      • Ethnicity
  • Financial Assistance for Rent and/or Utilities

    • The following documentation is required in order to receive financial assistance for rent and/or utilities:
      • Social Security cards for all household members
      • Proof of income for the past 30 days for all household members, if any
      • Proof of lay off or unemployment filing
      • Late notice for rent
      • Late/disconnect notice for utility bills

Employee Assistance Program (EAP)

  • From day one of your employment with Goodwill, you and family members in your household may access six free sessions of confidential counseling to help deal with personal and/or work-related problems from our third-party vendor. In addition to counseling services, there are a variety of services EAP provide.
  • Find out more about EAP services by clicking here
  • For log in details, refer to the Basic Needs and Services document on your ADP Portal.

Utility Services

The following will not disconnect services for non-payment until further notice. Those currently disconnected will be reconnected. Note: this does not excuse the debt. Residents should continue to pay what they can.

Internet & Phone

  • Everyone On

  • Spectrum

    • Beginning March 16, 2020, Spectrum has committed to the following for 60 days:
    • In addition, Spectrum’s website says: “We won’t terminate service for Spectrum Internet, TV or Voice residential or small business customers who face difficult economic circumstances related to the COVID-19 pandemic. Similarly, we won’t charge late fees for those customers facing difficult economic circumstances related to the pandemic. As always, we don’t have data caps or hidden fees.”
  • T-Mobile

    • T-Mobile is offering “Our lowest-priced plans ever, starting at only $15/month. Unlimited talk and text, plus 2GB of 4G LTE data. And we’ll increase your data by 500MB each year for the next five years.” Plus taxes and fees, domestic use only.
    • Click here for information about T-Mobile and COVID-19.
  • Internet Essentials

  • Access From AT&T

    • In response to the public health crisis, Access from AT&T is temporarily:
      • Offering two months of free service to new customers who order Access by April 30, 2020.
        • $5/mo or $10/mo thereafter, depending on your speed.
      • Expanding eligibility based on income and to households participating in National School Lunch Program/Head Start.
      • Waiving all home internet data overage fees.
  • Internet Map

    • The NC Broadband Infrastructure Office created a map where all the low-cost/emergency offers from providers are listed and mapped. North Carolinians can enter their address and see which offers are available to them at their location. It will be updated as new offers from providers with footprints in NC are announced.

Finances & Services

  • Common Wealth Charlotte

    • In an attempt to provide a needed service to those they serve who have financial questions arising from the COVID-19 crisis, Common Wealth Charlotte has established a “COVID-19 Financial Question” system. This system is designed specifically for low-income wage earners having concerns about current (or impending) financial hardship due to loss of income from job cessation, voluntary or mandatory quarantines or other hardships caused by COVID-19.
    • Access to the system is easy:
      • Text the word “finances” to 474747.
      • The sender will receive a text response with a link to complete a short “COVID-19 Financial Question” form.
      • That form will be returned to a queue CWC has set up, and their Advanced Financial, Education and Loan Administration teams and trained volunteers will respond with a phone call to address the question, offer relevant guidance if possible, and make referrals to other appropriate agencies as necessary.
    • The Common Wealth Charlotte web page provides information for the following in both English and Spanish about:
      • Federal government – COVID-19 stimulus
      • Mortgage payments and foreclosures
      • Rent payments and evictions
      • Utility payments
      • Car and car insurance payments
      • Credit cards
      • Unemployment
      • Federal income taxes
      • North Carolina state income taxes

Food & Groceries

  • Grocery Store Hours for Senior Shopping

  • Charlotte Mecklenburg Grab and Go Meal Distribution

    • Charlotte-Mecklenburg Schools will provide grab-and-go meals while schools are closed. Lunch (and breakfast for the next day) will be served in participating schools’ parking lots. Meals are free for anyone 18 years old and under.
    • Click here school lists and meal distribution information.
  • Cabarrus County Schools and Kannapolis City Schools

  • Meals for Kids

    • The No Kid Hungry website provides information about meal programs for kids in NC while schools are closed due to the COVID-19 outbreak.
    • McDonald’s

      • As long as a child is present with their parents, they can get a plain hamburger, plain cheeseburger, or a four piece with a small fry.
    • Miscellaneous Food Resources

      • The Dooby Shop School of Cosmetology
        • Free hot and healthy meals for any CMS student aged 18 and under. You can pick up meals for as many people in the household as needed (provide names). Call a day in advance for orders over 10.
        • 2107 Beatties Ford Rd.
        • Monday – Friday, 4-6 p.m.
        • Contact: Terese Hutchison at doobieshop@aol.com or text 704-497-1697.
      • Fresh vegetables for seniors and families in Lakeview and the surrounding community.
      • Little Rock A.M.E. Zion Church
        • 401 N. McDowell St.
        • Box lunches Monday – Friday, 11:30 a.m. – 3 p.m.
        • Meals for homeless every Saturday, 11:30 a.m. -1 p.m.
        • Contact: 704-334-3782.
      • Heal Charlotte Food Initiative
        • Providing free breakfast for Orchard Trace Residents for up to 30 days.
        • There will also be food trucks providing food Monday-Friday at 6:30 p.m.
        • 25 Orchard Trace Ln..
        • Contact: Greg Jackson onepeaceonemind@gmail.com or call 704-352-7369.
    • Food Pantries

      • DSS Food Pantry
        • Service is currently suspended at the DSS buildings.
        • Customers can call Customer Connect at 704-336-3000 for assistance.
      • The Deborah Company International provides a food pantry for seniors in need.
        • 9147 Trinity Rd.
        • Monday and Tuesday, 4 p.m. – 7 p.m.
        • Call 704-488-3147 to make an appointment.
      • Faith A.M.E Church
        • 457 Wellingford St.
        • Wednesdays 6-7 p.m.
        • Contact: Rev Sandra Gripper at 704-724-2721.
      •  Second Harvest Food Bank
        • 580 B.S. Pratt St.
        • Monday – Saturday, 8:30 a.m. – 4:30 p.m.
        • Contact: Jenny at 704-376-1785.
      • Hope Street Food Pantry at Hope Church
        • 4100 Johnston Oehler Rd.
        • Thursdays, 4-7 p.m.
      • Jamil Niner Student Pantry
        • 1224 John Kirk Dr.
        • Contact: Mindy Sises-Walsh at 704-687-5323.

    Community Updates

    • Adult, Family and Children’s Medicaid

      • Customers can apply online using ePASS. After the application has been submitted online, a DSS employee will reach out to complete the interview by telephone.
    • Adult Protective Services (APS) Intake and Investigations

    • Adult Protective Services (APS) Guardianship

    • Child Care Resources Inc. (CCRI)

    • Community Social Work

    • Child Protective Services (CPS)

      • For Adoptions and Post-Adoptions, Family In-Home, Independent Living, Interstate Compact, Investigations, and Permanency Planning/Foster Care services, call 980-314-7700
    • Child Protective Services (CPS) Intake

      • To report child abuse, neglect or human trafficking call the 24-hour HELP line at 980-31-HELPS (43577)

    • COVID-19 Response Fund

    • CMS Foundation

    • Crisis Assistance Ministry

      • With utility companies temporarily halting disconnections and NC courts stopping evictions and foreclosures, Crisis Assistance Ministry (CAM) will close all facilities effective March 17, 2020 until further notice.
    • Center for Community Transitions

      • LifeWorks! classes and support groups are suspended.
      • Will have a small team to direct and inform clients and refer them to emergency basic needs.
      • Networking clients will still be able to sign in and receive gift cards and bus passes.
      • For Formerly Incarcerated Transitions (FIT) clients, they are taking precautionary measures and shifting to virtual support via telephone, text and email.
      • Call 704-374-0762 or learn more on their website.
    • Food & Nutrition Services (FNS) Intake & Redeterminations

      • We encourage customers to apply online or through mail for all applications and recertifications.
      • To receive a mail-in application and assistance in applying for benefits, call 704-336-3000. 
      • Recertification paperwork is automatically mailed to the customer’s last known mailing address.
      • Completed recertification packets should be mailed to 301 Billingsley Rd., Charlotte, NC 28211.
      • If recertification paperwork was not received and the case is due for recertification, customers can complete the process online using ePASS. Customers can also call Customer Connect at 704-336-3000 for recertification assistance.
    • Food & Nutrition Employment Training Program:

      • Service is currently suspended.
    • Low Income Energy Assistance Program (LIEAP)

    • Mecklenburg Transportation Services (MTS)

    • Senior Congregate Nutrition Program (SCNP)

      • SCNP has closed all congregate meal sites and is delivering meals to food insecure customers. For confirmation on a food delivery, call 704-432-1111.
    • Substance Use/Mental Health

      • Service is currently suspended. For mental health emergency response, call Atrium’s Behavioral Health Help Line at 704-444-2400 or Mecklenburg County Mobile Crisis at 704-566-3410 and select option 1 for support.
    • National Suicide Prevention Lifeline

    • Work First Employment Services

      • Service is currently suspended.
    • Work First Family Assistance

      • Customers wishing to apply for Work First Family Assistance should contact Customer Connect at 704-336-3000 to have an application mailed to them. Interviews will be conducted by phone once the completed application has been mailed back or left in the outside drop box at DSS at 301 Billingsley Rd., Charlotte, NC 28211.

    DSS

    • DSS offices are closed to the public, but staff continues to work onsite or remotely to provide services. For questions, call 704-336-3000
    • DSS hotlines operate 24 hours a day, seven days a week to receive reports of suspected abuse or neglect. To report abuse of seniors or the disabled, call 704-336-CARE (2273). To report abuse, neglect or human trafficking of children, call 980-31-HELPS (43577).

    Parks & Recreation

    • All Mecklenburg Parks & Recreation centers, including aquatic, nature and senior centers, are closed. 
    • All county parks, nature preserves and greenways are open to the public except for organized athletics (practices and games). 

    Charlotte Mecklenburg Library

    • As of March 17, 2020, all library locations and material/book drops are closed until further notice. Customers with borrowed items should hold on to those materials at this time. No fines will accrue for items due while the library is closed, and return dates will extend until the library re- opens. Please watch the library homepage and social media platforms for updated information.
    • Go to the Charlotte Mecklenburg Library website to find out more about the resources they’re offering during the closure.
    • Wi-Fi remains available at all library locations. The Wi-Fi signal will be extended at each branch to reach the perimeter of the facility.
    • Questions? Online chat is available Monday – Friday from 9 a.m. – 6 p.m. Click “Ask a Librarian” on the bottom of their website. 

    Staying Healthy

    • Simple things you can do

      • Get plenty of sleep. When we’re stressed, we need more sleep.
      • Drink extra water. It’s allergy season and most of our sinuses are working overtime. Help them stay flushed by drinking plenty of water.
      • Enjoy the sunshine when you can. Sunshine and fresh air are beneficial for your immune system. If you have a backyard, use it to avoid contact with other people. Walking on sidewalks is fine, but remember to keep your distance from others. 
      • Keep a journal. Writing helps you create order when your world feels like it’s in chaos. You get to know yourself by revealing your most private fears, thoughts, and feelings. Look at your writing time as personal relaxation time. It’s a time when you can de-stress and wind down. Write in a place that’s relaxing and soothing. Look forward to your journaling time and know that you’re doing something good for your mind and body.
    • Centers for Disease Control and Prevention

      • The CDC COVID-19 web page offers information for:
        • Supporting yourself
        • Reducing stress in yourself and others
        • Parents
        • Responders
        • People who have been released from quarantine
    • NC Department of Health and Human Services (NCDHHS)

      • This NCDHHS web page provides information on:
        • Reducing stress and anxiety
        • Tips to stay healthy
        • Your immune system
      • The NCDHHS has an additional web page for individuals and families, which provides advice on:
        • Preparing your household
        • What to do if you feel sick
        • Steps to take for mild symptoms
        • People who think they’ve been exposed to COVID-19
        • People at higher risk for severe illness
        • Pregnant women and children
        • People who have recently traveled
        • Family caregivers