Essential Edge
by Goodwill
Looking to strengthen your workforce? Goodwill delivers fully customized professional development training designed to meet the real-world needs of your team – whether you’re aiming to reduce turnover, boost employee engagement or strengthen workplace communication. Our programs are tailored to your goals and budget, helping employees improve collaboration, productivity and overall performance. Let us empower your business for success.
Why Essential Skills Matter
From boosting individual performance to reducing costly turnover, the data shows that investing in essential skills training delivers real results.
-
of employees said that essential skills training positively impacted their performance (source).
- 63%
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of supervisors reported the reason a new hire didn’t work out was because of their lack of essential skills (source).
- 89%
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of an employees’ salary is the cost of replacing that one employee (source).
- 1/2 – 2x
Our Menu of Offerings
Each of our training options are grounded in industry-based research and proven methodologies that deliver measurable results – and because no two teams are the same, Goodwill allows you to mix and match training topics to ensure your employees receive the most relevant and impactful skill development.
Essential Skills Training
Boost performance, collaboration and career growth with this hands-on, customizable workshop. Designed for adult learners, it delivers only the most relevant content through real-world scenarios and practical activities—minimizing classroom time and maximizing impact. Select the skills and time commitment that best fit your team’s needs.
- Format: Interactive workshop, scenario-based training and tools for immediate practical application.
Leadership Mini-Conference
This dynamic one-day mini-conference is designed specifically for professionals ready to strengthen their leadership capabilities and organizational effectiveness. The intensive learning experience brings together leaders, managers and emerging professionals for a comprehensive day of skill-building and strategic development.
- Format: Interactive workshops, peer learning sessions and practical application opportunities in a supportive, mission-focused environment.
DiSC Communication Tool Training
DiSC is a scientifically validated behavioral assessment tool that identifies four primary communication and behavioral styles – Dominance (D), Influence (i), Steadiness (S), and Conscientiousness (C) – to help individuals understand their natural tendencies, communication preferences and work styles. By offering insights into how to interact effectively with others who exhibit different behavioral patterns, DiSC fosters improved team dynamics, communication and workplace productivity. Organizations that implement DiSC training often see reduced misunderstandings, minimized conflict and enhanced collaboration across departments and levels, as employees learn to appreciate diverse working styles and adapt their communication accordingly.
- Format: Interactive workshop, scenario based training and immediate practical application opportunities.
Interview Workshop
This interactive workshop is designed to equip internal team members with the essential skills needed to shine in interviews and grow within the organization. Participants will learn how to confidently communicate strengths, align experience with new opportunities and showcase potential. From interview prep to developing a professional presence, this session will help participants stand out and step up.
- Format: Interactive workshops, and practical application opportunities in a supportive, mission-focused environment.
Resume Lab
This dynamic workshop is designed to help participants craft standout resumes tailored for internal job opportunities. Whether updating an existing resume or starting from scratch, the lab provides a quick overview of resume formats and etiquette, covering professional structure, tone and presentation. Participants learn strategies for aligning their skills with job descriptions and application requirements, and take part in hands-on resume development with real-time feedback. The workshop also includes one-on-one resume reviews with coaches, offering expert guidance and support. By the end of the session, participants leave with a polished resume and the confidence to pursue their next opportunity.
- Format: Interactive workshop, scenario-based training and tools for immediate practical application.ro
Computer Essentials
This workshop is designed to help beginners gain confidence in using computers by covering introductory topics and fundamental skills such as navigating the desktop, how to access different applications, where to store files and how to search for information on the internet.
- Format: Interactive hands-on lab environment with practical application opportunities in a supportive environment.
Foundational Leadership Training
The foundational leadership training program is designed for emerging leaders, new managers, team leads, and high-potential employees preparing to step into leadership roles. It supports professionals transitioning from individual contributor positions to greater responsibilities, as well as current leaders seeking to strengthen their core competencies.
Workshop offerings include Developing a Leadership Mindset, Cultivating Emotional Intelligence and Strategic Thinking and Decision Making for Emerging Leaders.
- Format: Interactive workshop, scenario based training and immediate practical application opportunities.
Customer Service Training
Customer Service Experience (CSX) Training equips both frontline staff and their leaders with essential customer service skills that drive business success. Workshop offerings include CSX, which helps team members deliver exceptional customer interactions while building workplace competencies such as professional communication, concern resolution and task prioritization; and CSX Pro, a leadership-focused course for managers and supervisors that strengthens communication, emotional intelligence, coaching techniques, and conflict resolution to lead with confidence and impact.
- Format: Interactive workshop, scenario based training and immediate practical application opportunities.
Interested in Custom Training for Your Team?
We’re more than a vendor – we’re your workforce partner. Backed by deep local expertise, Goodwill customizes professional development to meet your team’s unique needs. Get started by reaching out to our team today.
Please note: Our Essential Edge programming is fee-based and tailored for businesses and organizations. Individuals looking for free support services are encouraged to explore our Community Services page.