This free three-week program involves training students in competitive skills such as communication, customer service, administration, typing technique, and business writing. Trainees will also become proficient with Microsoft Office applications.

Leverage Your Talent to Gain a Competitive Advantage in Today’s Workplace

Trainees are empowered to take charge of their job search with building networking and career search strategies, undergoing mock interviews with industry professionals, and participating in professional development workshops and resume preparation. Trainees are prepared to obtain positions in areas including customer service, call centers, administrative support and financial services. All training is free of charge for Goodwill clients.

For more information, please call (704) 372-3434 or download a Customer, Administrative & Business Services Training flyer.

Free Hands-on Training:

  • Customer service excellence
  • Call center simulations
  • Administrative skills
  • Keyboarding proficiency
  • Computer applications (Microsoft Word / Excel / Outlook)
  • Internet tools
  • Social media etiquette


  • High School Diploma or GED
  • 6th grade level on TABE
  • Computer Basics
  • Internet 101 & Internet Explorer
  • Microsoft Word
  • Resume Writing
  • Interview Skills

Course time & registration dates:

Monday through Friday from 8:30 a.m. – 4:30 p.m.

Class Begins Class Ends
January 16 February 3
February 13 March 3
March 13 March 31
April 10 April 28
May 8 May 26
June 5 June 23
July 10 July 28
August 7 August 25
September 11 September 22
October 9 October 27
October 30 November 17


If registration has passed please check back later by visiting this page and/or call (704) 372-3434 to learn about when future classes will be available.


For More Information About Our Free Training Course, Complete The Form Below.