Maybe that rocker leather jacket from Goodwill wasn’t your style after all. We recognize that some customers may need to exchange previously purchased items on occasion. We offer a store credit if the item is returned within 7 days of purchase and accompanied by the original receipt. We do not offer cash refunds. All customers exchanging items are required to update customer information in our database.

The following items ARE eligible to exchange for store credit:

  • Clothing
  • Shoes
  • Electronics

The following items ARE NOT eligible to exchange for store credit:

  • Furniture
  • Toys
  • New goods
  • Books
  • Housewares

To Receive A Store Credit:

  • A valid sales receipt must be presented at the time of exchange.
  • Exchanges must be completed at the store where items were purchased.
  • Original tags must be on merchandise. A store credit is eligible within seven days of original purchase.
  • There is an exchange limit of $500 per customer over a twelve-month period of time.
  • We do not offer cash refunds.

Goodwill Outlet

All items are sold AS IS. No refunds or exchanges.

The GRID

We offer a store credit rather than a cash refund for any items returned with an original receipt. All customers exchanging items are required to update customer information in our database.

How to Receive a Store Credit at The GRID:

  1. A valid sales receipt must be presented at the time of exchange.
  2. Exchanges must be completed at the store where the items were purchased.
  3. Original tags must be on the merchandise.
  4. A store credit is eligible within the noted time frame from original purchase:
    1. 7 days on all computer and laptop power supplies, mice, memory and keyboards
    2. 7 days on video games (must be defective)
    3. 14 days on printers and game systems
    4. 30 days on computer systems
  5. There is an exchange limit of $500 per customer per year.
  6. WE DO NOT OFFER CASH REFUNDS.